FAQ
Quick answers to the most common questions.
Makkal Maligai is an online shopping platform offering selected grocery, food, household and other products for customers.
Browse the products, select the required quantity, add the products to your cart and proceed to checkout. Enter your delivery details, select an available payment method and confirm the order.
Yes. Once your order is confirmed and shipped, you can track the order through your customer account or using the order tracking information provided by us.
Available payment methods may include online payment, UPI, cards, net banking and Cash on Delivery, depending on product and delivery-location availability.
Order cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Return eligibility depends on the product category and condition. Food, grocery and perishable products may have restricted return eligibility for hygiene and safety reasons. Please refer to our Return Policy.
Contact customer support as soon as possible after delivery and provide your order number and clear photographs/videos of the damaged product and packaging.
Contact us with your order number and photographs of the received product. We will review the issue and provide an appropriate resolution.
Estimated delivery time depends on your location, product availability, order processing time and delivery partner. The estimated delivery date will be shown where applicable.
Applicable taxes will be displayed as required during the shopping and checkout process.
You can contact us through the Contact Us page, email or customer-support phone number provided on our website.