Refund Policy

A refund may be considered in situations including:

• Order cancelled before dispatch, where applicable.
• Product unavailable after successful payment.
• Wrong product delivered.
• Product received in damaged condition.
• Product missing from the order.
• Product accepted for return under our Return Policy.
• Payment successfully deducted but the order was not successfully created.
• Other situations approved by our customer support team.

For food, grocery and other perishable products, refunds or replacements may be restricted because of food safety, hygiene and storage requirements.

If a food or grocery product is damaged, spoiled, leaking, incorrect or otherwise defective at the time of delivery, contact us promptly with appropriate evidence.

Approved refunds will normally be returned through the original payment method or another suitable method communicated by us.

For Cash on Delivery orders, we may request appropriate bank/UPI details where required to process an approved refund.

Once a refund is approved, processing time may depend on the payment gateway, bank or financial institution. The actual credit time may therefore vary.

A partial refund may be provided where only part of an order is eligible for refund.

A refund may not be provided where:

• The product has been used improperly.
• Damage was caused after delivery by the customer.
• The product is returned without required accessories or packaging where those are necessary.
• The customer provides incorrect delivery information.
• The customer refuses delivery without an eligible reason.
• The product is specifically marked as non-returnable.
• The return request is outside the applicable return period.

If you believe a refund has not been processed correctly, contact customer support with your order number and payment details.